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Customer Support Representative )German Language) - Lisbon, Portugal
HireOn Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
Remunaration: € 15260 + 3240 language - b.€16100 + 3,240 lang. b. (exp) + 2000 euro meal allowance + transport 700 € + 5% base/year perf. b. + 2000 euro relocation support
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
OFFER:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
Transportation allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance in finding accommodation
Category:
Customer Support
Location:
Lisbon, Portugal
Date:
Category:
Location:
Date:
Logistics Manager
Position: Logistics Manager
Location: Málaga, Mijas Costa, Spain
Employment type: Full-time
Language: English
Remuneration: TBD
Category:
Management
Location:
Malaga, Spain
Date:
Digital Marketing Optimisation Specialist (German)
Digital Marketing Optimisation Specialist
Location: Lisbon, Portugal
Employment type: Full-time
Language: German
Salary: 31 000 euro gross/year
Category:
Marketing & Communication
Location:
Lisbon, Portugal
Date:
Why Suited?
5k
Applications Received
2k
Job Openings
3k
Candidates
Hired
I cannot thank you enough for being so kind, encouraging and supportive. I found the recruitment experience with HireOn very professional and highly recommended.
Carole Carter