Customer Support

HireOn Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remunaration: € 15260 + 3240  language -  b.€16100 + 3,240 lang. b. (exp) + 2000 euro meal allowance + transport 700 € + 5% base/year perf. b. + 2000 euro relocation support

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)

• Ensure customer satisfaction and provide professional customer support

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

• Identify the issue the client is facing, troubleshoot and provide the solution

• Identify when the issue should be re-assigned to another department or more senior representative

• Collaborate with other specialists to solve or properly close help tickets

• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

• Maintain and update all job-related administrative forms

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Meal allowance

• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM

• Transportation allowance

• Private health insurance

• Yearly performance bonus

• Relocation allowance and assistance in finding accommodation