Customer Support
Customer Support Representative )German Language) - Lisbon, Portugal
Category:
Customer Support
HireOn Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
Remunaration: € 15260 + 3240 language - b.€16100 + 3,240 lang. b. (exp) + 2000 euro meal allowance + transport 700 € + 5% base/year perf. b. + 2000 euro relocation support
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
OFFER:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM - 11 PM
Transportation allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance in finding accommodation
Company:
Location:
Lisbon, Portugal
Date:
Customer Support Agent (Czech)
Category:
Customer Support
Customer Support Agent - Czech Language
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 19 000 euro gross/year
€2100 - 2460 (experience dependant) /year language bonus; €7.63 (net) per working day (meal)
Company:
Location:
Lisbon, Portugal
Date:
Customer Support Advisor (Italian & English)
Category:
Customer Support
Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 14 700 euro gross/year
Accommodation for all the employees available (280€ deducted directly from payslip)
Meal allowance + Flight ticket reimbursement (after 6 mo) + Health insurance (after 6 mo).
Company:
Location:
Lisbon, Portugal
Date:
Customer Care Advisor (Hebrew)
Category:
Customer Support
Customer Care Advisor - Hebrew Language
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 1715 EUR (w/room) - 2001 EUR (w/o room)
Company:
Location:
Lisbon, Portugal
Date:
Video Content Analyst - German Language
Category:
Customer Support
Video Content Analyst
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 25 000 - 27000 euro gross/year
Company:
Location:
Lisbon, Portugal
Date:
Customer Support Agent (Arabic)
Category:
Customer Support
Arabic-speaking Customer Support Agent - Lisbon.
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: 23 000 euro gross/year
Company:
Location:
Lisbon, Portugal
Date: